Zoo Crew Member

TITLE: Zoo Crew Member
CATEGORY: Front-line Staffing (Non-animal related)
REPORTS TO: Operation Managers
PAY RATE: Starting at $11.00 – $12.50/hr based on experience
EMPLOYMENT LENGTH Seasonal through labor day – Continued employment opportunities available based on performance

ABOUT THE ORGANIZATION: Accredited by the Zoological Association of America the Metro Richmond Zoo is known for providing exciting opportunities for guests to interact with the animals.  The zoo is working to save endangered species in Virginia and around the world.  By inspiring visitors and others to learn, care and act, the Metro Richmond Zoo is making a difference in our planet’s future.


Become a member of our Zoo Crew – the customer service operations staff our guests interact with most.  Responsible for always providing a smile and representing the Zoo in the best light possible to all guests.  Opportunities to learn and provide leadership and training to fellow Zoo Crew members as supervisory roles are achieved.


90% of time will be spent:

Focusing on enhancing our guest experience by preparing, operating, and cleaning up the public access facilities at the Zoo.  Cleaning bathrooms and picking up trash are vital tasks to keeping our facilities presentable.  These facilities are divided into 6 Divisions:

  1. Guest Services
    • Provide accurate basic Zoo information to guests
    • Ring in Guests upon entry
    • Explain benefits to memberships / sell
    • Monitor guests and birds in the Budgie Aviary
  2. Gift Shop
    • Organize and restock merchandise
    • Answer phone
    • Assist in concession stand
    • Operate carousel ride
  3. Food Services
    • Take orders
    • Prepare cold and hot foods
    • Maintain cleanliness of food equipment
  4. Ride Operation
    • Operate Sky ride
    • Operate/drive Train while narrating a tour
    • Provide some animal exhibit cleanup
  5. Treetop Zoofari
    • Properly inspect course for guest safety
    • Provide accurate Zoo and Adventure park information to guests
    • Ring in guests upon entry
    • Properly secure harnesses on guests
    • Ensure guest safety while they participate on the courses
    • Provide some animal exhibit cleanup
  6. Projects/Maintenance
    • Provide assistance to grounds keeping
    • Provide assistance to exhibit renovations
    • Provide assistance to new exhibit construction

10% of time will be spent: In other Zoo needs

To perform this job satisfactorily, an individual must be able to:

Zoo Crew must:

  • Be self-motivated in work ethic
  • Be able to work outdoors in all-weather from 0° to 100+° Fahrenheit
  • Be able to communicate to his/her supervisor and with other staff members appropriately
  • Be able to handle stressful situations calmly and effectively
  • Be able to handle multiple tasks and be creative and motivated
  • Have a great attention to detail to ensure safety and overall positive guest experience

Experience and Education:

  • Candidates must be 16 years old (min of 18 for ride operation and some treetop responsibilities).

Physical Demands – Candidates Must:

  • Have the physical capability and stamina to perform duties for 8 hours a day
  • Able to lift 40lbs
  • Full range of motion in back and all extremities
  • Be able to walk and stand and bend over for long periods of time.


  • Variable Hour employment up to 40 hrs/ week (Zoo does not offer overtime hrs)
  • Monday – Saturday work week (Holiday availability required)

Benefits and Perks:

  • Free zoo and zipline tickets
  • Food and merchandise discounts
  • Variable work tasks
  • Fast paced; no dull moment
  • Flexible schedule
    • Day-time hours (no nights)
    • No Sundays required

Alcohol and Drug Testing:
Employees may not arrive on duty under the influence of alcohol or drugs (prescription or otherwise). Because this
position is a safety-sensitive position, employees may be subject to random alcohol and drug testing.


This job description in no way states or implies that these are the only duties performed by the employee. He or she
will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

How to Apply

1. Download and print Employment Application

2. Prepare resume and optional cover letter

3. Drop off in person or e-mail both documents to employment@metrorichmondzoo.comand include the position you are applying for in the subject bar.

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